CLIENT: British Airways
BACKGROUND: I undertook a strategic review of the ‘Concorde’ customer experience on behalf of British Airways. This audit included graphics, product and environmental design and the service offer for all user touch points both Airside and Landside.
DELIVERABLES: Design audit and strategic review, ideation, brand identity and environmental graphics, product design, print design. Illustrations by James Hagger.
BACKGROUND: I undertook a strategic review of the ‘Concorde’ customer experience on behalf of British Airways. This audit included graphics, product and environmental design and the service offer for all user touch points both Airside and Landside.
DELIVERABLES: Design audit and strategic review, ideation, brand identity and environmental graphics, product design, print design. Illustrations by James Hagger.